Assistant, Operations, Customer Service

Job Summary

At The Elite Job, we are driven by excellence and a commitment to customer satisfaction. We are currently seeking a highly motivated and detail-oriented Assistant, Operations, Customer Service to join our growing remote team. This role is ideal for individuals who thrive in a fast-paced environment and have a passion for helping others. You will be the bridge between our customers and internal operations, ensuring smooth communication and execution of day-to-day business functions.

Key Responsibilities

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  • Serve as a primary point of contact for customer inquiries through email, chat, or phone.

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  • Provide outstanding support by resolving issues, answering questions, and offering appropriate solutions in a timely manner.

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  • Collaborate closely with the operations and logistics teams to ensure customer orders are processed, shipped, and delivered smoothly.

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  • Assist with administrative tasks such as data entry, report generation, and updating customer records.

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  • Monitor and track customer issues to ensure follow-up and resolution within service-level agreements.

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  • Identify and escalate priority issues to the relevant departments.

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  • Contribute to ongoing improvements in service quality and internal processes.

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  • Maintain a high level of professionalism and empathy in every customer interaction.

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Required Skills and Qualifications

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  • Excellent written and verbal communication skills.

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  • Strong organizational and multitasking abilities.

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  • High attention to detail and accuracy.

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  • Proficient in Microsoft Office Suite (Word, Excel, Outlook) and/or Google Workspace.

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  • Comfortable using CRM platforms, ticketing systems, or other customer service tools.

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  • Self-motivated, reliable, and capable of working independently.

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  • Positive attitude and willingness to learn.

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Experience

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  • Minimum of 1-2 years of experience in a customer service, administrative, or operations support role (remote or in-office).

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  • Experience in e-commerce or online service-based environments is a plus.

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Working Hours

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  • Flexible remote work schedule with core hours from 9:00 AM – 5:00 PM (EST), Monday to Friday.

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  • Occasional weekend or evening availability may be required depending on operational needs.

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Knowledge, Skills, and Abilities

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  • Strong understanding of customer service principles and best practices.

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  • Ability to work collaboratively with cross-functional teams.

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  • Critical thinking and problem-solving skills.

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  • Adaptable and able to handle shifting priorities in a dynamic environment.

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  • Familiarity with remote work tools such as Zoom, Slack, and Trello is a plus.

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Benefits

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  • Competitive salary and performance-based bonuses.

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  • Fully remote work environment.

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  • Paid time off (vacation, sick days, and holidays).

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  • Health, dental, and vision insurance packages (where applicable).

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  • Career development opportunities and ongoing training.

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  • Supportive and inclusive team culture.

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Why Join The Elite Job?

At The Elite Job, we do not just offer a job—we offer a meaningful career. You will be part of a team that values innovation, teamwork, and integrity. Whether you are looking to grow your skills or build a long-term career in customer operations, we provide the environment and resources to support your journey. Join us and become a part of a company that genuinely values your contributions and promotes from within.

How to Apply

Interested candidates should submit their updated resume and a brief cover letter outlining their relevant experience to us with the subject line: Application – Assistant, Operations, Customer Service.
Applications will be reviewed on a rolling basis. Early applications are encouraged.

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