Content Creator & Online Sales Handler
Role Outline
Reports To: CEO
Employment Type: Fixed-term Contract (Renewable)
Overview
Stephens Cakes & Pastries is an online order-only bakery delivering joy through delightful cakes, pastries, and desserts. We’re looking for a Content Creator & Online Sales Handler to drive online engagement and boost sales by creating irresistible content, managing our social media pages, and providing a smooth digital customer experience.
If you love storytelling through visuals, enjoy selling sweet things, and want to work in a creative digital environment, this role is for you
Do you have what it takes?
Qualifications & Skills:
- A degree in Marketing, Business, or a related field (preferred but not required).
- Proficiency in Instagram, Facebook, TikTok, YouTube and WhatsApp Business.
- Strong photography and video editing skills (with your phone or basic equipment).
- Graphic design skills using Canva (or similar) and video editing tools like Adobe Pro, Final Cut, CapCut, etc.
- Comfortable chatting with customers online and guiding them to purchase.
- Excellent communication and interpersonal skills.
- Good written communication skills, especially in creating catchy captions and product descriptions.
Nice-to-Haves:
- Experience in e-commerce, online customer service, or social media handling.
- Familiarity with Google Analytics, Meta Business Suite, or other tracking tools.
- Prior experience in food, hospitality, or product sales is a plus.
Personality Fit:
- Creative and hands-on — you love making beautiful things and seeing them sell.
- Organised and self-driven — you follow up without being chased.
- Friendly and engaging — you're great with people online.
- Passionate about cakes, desserts, and delighting customers.
- Results-oriented, with a drive to exceed targets.
- Adaptable, collaborative, and eager to learn.
What Does the Role Entail?
Content Creation & Social Media Management:
- Capture, edit, and create visually appealing content (photos, videos, reels) of products and behind-the-scenes moments.
- Design engaging graphics and layouts for social media using tools like Canva or similar.
- Plan and schedule content calendars for Instagram, Facebook, TikTok, WhatsApp Business, and Pinterest.
- Respond to DMs, comments, and enquiries in a timely, helpful, and warm tone.
- Monitor social media insights to understand what content works and tweak accordingly.
Sales Handling & Customer Experience:
- Convert online enquiries into confirmed sales using persuasive messaging and product knowledge.
- Maintain accurate logs of orders and update the sales register.
- Log upcoming event cake orders in our order management tool and work with the operations team to ensure smooth fulfilment.
- Gather and relay customer feedback to improve products, content, and the ordering experience.
Collaboration & Reporting:
- Collaborate with the marketing team to align content with promotions, seasons, and campaigns.
- Work with the operations team to track fulfilments, flag order issues, and ensure exceptional service delivery.
- Generate weekly reports on sales performance and social engagement metrics.
What is the Biggest Problem to Solve? How can we turn social media attention into actual purchases, while ensuring every customer has a seamless and satisfying digital buying experience?
Benefits & Perks
- =N= 70,000 net monthly salary
- Hybrid working environment.
- Free cake to celebrate your birthday or that of a loved one
- Opportunities for professional development and training.
- Be part of a growing business with a supportive and passionate team.
How to Apply
Are you thrilled by this challenge? And feel you got what it takes?
Please complete the application form via the link below:
https://forms.gle/F9SbLhhDqQr9PKM7A
Applications will be reviewed on a rolling basis, so don’t wait to submit yours!
Job Types: Full-time, Contract
Contract length: 6 months
Pay: ₦70,000.00 per month
Application Question(s):
- Do you have a degree or certificate in sales?
- Do you have prior experience in digital sales?
- Do you reside in Lagos?
Application Deadline: 18/06/2025
Expected Start Date: 01/07/2025
