Job Title: Senior IT Specialist

This is an exciting hybrid role in Ontario, Canada that combines the skills of a Helpdesk Engineer and an IT Engineer. The successful candidate will be responsible for providing technical support to complex hardware and software issues, escalating when necessary, while resolving the majority of technical problems independently.

Key Responsibilities:

• Advanced Troubleshooting: Provide expert-level support for intricate technical problems involving both hardware and software components, ensuring timely resolutions with minimal disruption to business operations.
• System Monitoring and Maintenance: Collaborate with the team to ensure the health and security of corporate servers, networks, and applications, guaranteeing high availability and optimal performance.
• Endpoint Management: Assist in the management of end-user devices using Mobile Device Management (MDM) systems, ensuring compliance and maintaining the highest level of security.
• Software License Management: Support the efficient management of software licenses, ensuring adherence to usage limits and optimizing license allocation for maximum ROI.
• Account and Access Management: Collaborate on user account creation, security configurations, and access management, including Single Sign-On (SSO) and Multi-Factor Authentication (MFA) systems.
• System Documentation: Develop and maintain comprehensive technical documentation related to IT systems, procedures, and configurations.
• Patching and Updates: Assist in the implementation of system patches and updates for Windows and macOS environments, guaranteeing systems are up-to-date and secure.
• Security and Compliance Support: Participate in regular security audits and collaborate on maintaining compliance with internal policies and external regulations.
• Collaboration with IT Team: Work closely with IT Engineers and Helpdesk teams to resolve escalated issues and contribute to infrastructure projects.

Requirements:

• Education: Associate's degree in Information Technology or Computer Science, or equivalent work experience.
• Experience: 2+ years of experience in IT support or related technical roles, with a strong foundation in troubleshooting and system administration.
• Technical Skills: Familiarity with both Windows and macOS operating systems, basic networking (TCP/IP, DNS, DHCP), and experience with MDM tools.
• Problem-Solving: Ability to independently diagnose and resolve technical issues, with a strong attention to detail and a proactive approach.
• Communication: Excellent verbal and written communication skills, able to interact effectively with technical and non-technical staff.
• Team Collaboration: Ability to work both independently and as part of a team, contributing to a collaborative IT environment.