Payment Repair Operator

October 22, 2025

Job Description What is the opportunity? It’s always nice to be a part of a collaborative team. As a Payment Operator will be reporting to the Assistant Manager, Payments Processing. In this role, you are primarily focused on processing payments received manually and electronically into Funds Transfer System, as part of an essential business unit within Global Services. What will you do? <ul><li>Assist in timely and accurate processing and verification of payments, as per hourly requirements, utilizing all available tools and resources i.e. SRF; Unit Directory; Broadcast Messages; CPA Banks/Trust/Credit Directories; co-workers etc. in strict accordance to SWIFT; LVTS.; CPA.; FED; CHIPS; Industry Guidelines; and RBC Policy.</li><li>Work on all assigned queues are cleared to meet established deadlines and displays flexibility relative to working occasional overtime and supporting the US coverages as necessary, ensuring that operational, financial and reputational risk is mitigated through the prioritization of workflow and being aware of various cut-off times and associated responsibilities.</li><li>Work to adhering the overall business KPI requirements of 12.5 per month and keeping errors to a minimum and Services to mitigate operational, reputation and business risk.</li><li>Escalate any suspicious transactions to the Assistant Manager or Senior Officer within Payment Services.</li><li>Work to produce 6.5+ hours of payments accordingly to daily benchmark and employees on Direct Drive must “consistently meet hurdle” of 36 credits/hr.</li><li>Provide timely input and feedback to Management, or relevant service partner, in a continuous effort to improve quality and productivity i.e. Straight- through processing and avoid sundry losses/LOC and minimize operational risk by ensuring that the proper due diligence are followed according to procedures. </li><li>Participate for the development of a continuous learning philosophy by enhancing competencies through self-development plans i.e. coaching; RBC Campus; cross-training; job-shadows; etc. </li></ul>What do you need to succeed? Must-have: <ul><li>High School Diploma; College Degree; University Degree or undergrad.</li><li>Foreign exchange trading and back office knowledge.</li><li>Ideally candidate must be fluent with Microsoft office suite of products and be technologically independent. </li></ul>Nice-to-have: <ul><li>Knowledge of CPA, LVTS, SWIFT, RBC Express and BESS systems.</li><li>In-depth knowledge of day to day Payments Processing procedures. </li></ul>What’s in it for you? We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual. <ul><li>A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable</li><li>Leaders who support your development through coaching and managing opportunities</li><li>Ability to make a difference and lasting impact</li><li>Work in a dynamic, collaborative, progressive, and high-performing team</li><li>A world-class training program in financial services</li><li>Flexible work/life balance options</li><li>Opportunities to do challenging work</li><li>Opportunities to take on progressively greater accountabilities </li><li>Opportunities to building close relationships with clients</li><li>Access to a variety of job opportunities across business and geographies </li></ul># Li - Post Job Skills Active Learning, Adaptability, Customer Service, Decision Making, Detail-Oriented, Group Problem Solving, Operational Delivery, System Applications, Teamwork, Time Management Additional Job Details Address: 180 WELLINGTON ST W:TORONTO City: Toronto Country: Canada Work hours/week: 37.5 Employment Type: Full time Platform: TECHNOLOGY AND OPERATIONS Job Type: Regular Pay Type: Salaried Posted Date: 2025-10-21 Application Deadline: 2025-10-31 Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above Inclusion and Equal Opportunity Employment At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all. Join our Talent Community Stay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you. Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com</a/span>

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