Telehealth Call Center Agent - Healthcare Work from Home (Canada)
Job Summary
The Elite Job is seeking compassionate, detail-oriented, and customer-focused Telehealth Call Center Agents to join our rapidly expanding healthcare support team. As a remote healthcare agent, you will be the first point of contact for patients across Canada, assisting with appointment scheduling, triaging calls, offering basic healthcare guidance, and providing exceptional service—all from the comfort of your home. This role is ideal for individuals with a passion for healthcare, technology, and delivering empathetic support in a fast-paced virtual environment.
Key Responsibilities
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Serve as the primary contact for patients via phone, chat, or email to provide telehealth support.
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Respond promptly to inquiries related to symptoms, medications, scheduling, and healthcare procedures.
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Collect and verify patient information in compliance with privacy and confidentiality standards.
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Triage patient needs and escalate cases appropriately to medical professionals or emergency services.
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Schedule or reschedule appointments, follow up on pending cases, and provide status updates.
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Document all interactions and maintain detailed patient records using healthcare CRM systems.
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Collaborate with clinical staff and supervisors to ensure high-quality patient care.
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Maintain knowledge of medical terminology, telehealth protocols, and company policies.
Required Skills and Qualifications
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Excellent verbal and written communication skills in English (French bilingualism is an asset).
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Proficient in using virtual communication tools, CRM software, and teleconferencing platforms.
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Demonstrated ability to remain calm, courteous, and professional in emotionally charged situations.
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High-speed internet connection and a quiet, dedicated home office setup.
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Ability to handle sensitive healthcare information with the utmost discretion and confidentiality.
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High school diploma or equivalent (post-secondary education in healthcare administration or a related field is preferred).
Experience
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Minimum of 1 year of experience in a call center, customer service, or healthcare support role.
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Prior experience in a telehealth or medical environment is highly desirable.
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Familiarity with HIPAA or Canadian healthcare privacy standards is considered an asset.
Working Hours
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Full-time and part-time positions available.
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Rotational shifts, including evenings, weekends, and holidays.
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Flexible scheduling options to accommodate various time zones within Canada.
Knowledge, Skills, and Abilities
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Knowledge of healthcare terminology and patient care protocols.
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Strong problem-solving and conflict-resolution skills.
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Ability to multitask and navigate multiple digital systems efficiently.
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Team player with the ability to work independently in a remote setting.
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Quick learner with adaptability to changing technologies and processes.
Benefits
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Competitive hourly pay and performance-based incentives.
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Fully remote—no commuting required.
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Comprehensive virtual training and onboarding program.
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Career development opportunities and internal promotions.
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Employee wellness resources and healthcare discounts.
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Supportive and inclusive team culture.
Why Join The Elite Job?
At The Elite Job, we do not just offer jobs—we build careers with purpose. We are committed to transforming the future of healthcare by making it more accessible and responsive. You will be part of a dynamic and compassionate team dedicated to enhancing patient lives through technology. We value diversity, innovation, and personal growth—and we support our remote agents every step of the way.
How to Apply
Ready to make a meaningful impact from home? Click Apply Now on our careers page or submit your updated resume and cover letter to us with the subject line: Telehealth Call Center Agent Application.
We thank all applicants for their interest, but only those selected for an interview will be contacted.
